Total Quality Management
This is a one-day in-house training course which aims at providing delegates with an in-depth understanding of Total Quality Management.
We employ an approach which is based on the very well-known 'Malcolm Baldridge' model generated in the USA.
Upon completing this training course delegates should:
- be able to understand the seven Criteria Categories for Performance Excellence Framework.
- be able to start planning, self-assessing and implementing Total Quality Management with the aid of the framework.
This course is suitable for departmental managers & supervisors, management representatives and staff members who participate in establishing and implementing Total Quality Management in their organization.
Outline of Programme
- Strategic Planning
- Customer and Market Focus
- Information and Analysis
- Human Resource Focus
- Process management
- Business Results