Total Quality Management


This is a one-day in-house training course which aims at providing delegates with an in-depth understanding of Total Quality Management.

We employ an approach which is based on the very well-known 'Malcolm Baldridge' model generated in the USA.

Upon completing this training course delegates should:

  1. be able to understand the seven Criteria Categories for Performance Excellence Framework.
  2. be able to start planning, self-assessing and implementing Total Quality Management with the aid of the framework.

This course is suitable for departmental managers & supervisors, management representatives and staff members who participate in establishing and implementing Total Quality Management in their organization.

Outline of Programme

  • Leadership
  • Strategic Planning
  • Customer and Market Focus
  • Information and Analysis
  • Human Resource Focus
  • Process management
  • Business Results