N. Law & Associates Company Limited

No. Q-018 -- Professional Integrity versus ISO 9000

Q : We are a professional architectural consultancy company. We are always aware of
the importance of "Professional integrity" to our business and to our Clients.
In what way (if any) does ISO 9000 address the requirement of this matter ? 
A :

Yes, we all agree that "Professional integrity" is vital to professional firms, like
architectural consultants. ISO committee has also aware of this issue and
thus has addressed the matter in the latest quality management system standard, ISO
9001:2000. Clause 7.5.4 of the standard covers the matter of the control
and protection of customer (or client) property.

Your organization shall exercise care with such property while it is under your
control or being used. You shall identify, verify, protect and safeguard customer
property .......