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Total Quality Management
This is a one-day in-house training course which aims at providing delegates with an in-depth understanding of Total Quality Management.
We employ an approach which is based on the very well-known 'Malcolm Baldridge' model generated in the USA.
Upon completing this training course delegates should:
a)be able to understand the seven Criteria Categories for Performance Excellence Framework.
b)be able to start planning, self-assessing and implementing Total Quality Management with the aid of the framework.
This course is suitable for departmental managers & supervisors, management representatives and staff members who participate in establishing and implementing Total Quality Management in their organization.
Outline of Programme
-Leadership
-Strategic Planning
-Customer and Market Focus
-Information and Analysis
-Human Resource Focus
-Process management
-Business Results
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